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Complaints

MAKING A COMPLAINT

 

This page provides information regarding who has responsibility for the various types of complaint which might arise and where you should address your complaint. It also advises on how the Office of the Police and Crime Commissioner deals with complaints which are its responsibility.

 

1. COMPLAINTS ABOUT THE POLICE AND CRIME COMMISSIONER (PCC) 

 

The appropriate authority for complaints made against the PCC is the Police and Crime Panel (PCP).  The Panel has delegated authority for the initial receipt of complaints to the Chief Executive of the Office of the Police and Crime Commissioner. Complaints received which are about the conduct of the Commissioner will be referred to the Police and Crime Panel.

Complaints should be sent to:

Chief Executive and Solicitor

Carbrook House

Carbrook Hall Road

Sheffield

South Yorkshire

S9 2EH

Email: Info@southyorkshire-pcc.gov.uk

Telephone: 0114 2964150

 

2. COMPLAINTS ABOUT THE CHIEF CONSTABLE

 

The Police and Crime Commissioner (PCC) is responsible for recording and investigating complaints against the Chief Constable. In dealing with complaints about the Chief Constable, the PCC will follow the statutory guidance issued by the Independent Police

Complaints Commission and in line with the Police (Complaints and Conduct) Regulations 2012. 

All complaints must be in writing to the Chief Executive at the following address: 

 

Chief Executive

The Office of the Police and Crime Commissioner

Carbrook House

Carbrook Hall Road

Sheffield

S9 2EH

Email complaints@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150

Complaints may also be made to the Independent Police Complaints Commission via their website www.ipcc.gov.uk or by telephone on 08453 002 002. In certain circumstances, the PCC is required to refer matters to the IPCC.

 

3. COMPLAINTS ABOUT POLICE OFFICERS AND POLICE STAFF

 

If you choose to put your complaint in writing, please try to provide a full account of the incident to:

Force Professional Standards Department

Unit 20

Sheffield 35A Business Park

Churchill Way

Sheffield

S35 2PY

Email Complaints_and_Discipline@southyorks.pnn.police.uk 

or telephone: South Yorkshire Police on 101  

 

IPCC

90 High Holborn

London

WC1V 6BH 

Email enquiries@ipcc.gsi.gov.uk

The IPCC is completely independent of the police and is responsible for making sure that complaints against the police are dealt with properly. In certain circumstances, you can appeal to the IPCC if you are not satisfied with the way your complaint has been dealt with by the police.

The Police and Crime Commissioner (PCC) does not deal with complaints about police officers and staff who work for South Yorkshire Police (apart from the Chief Constable). However the PCC does have a responsibility to monitor, and keep themselves informed of, complaints and misconduct issues relating to police officers and staff. Where necessary, the PCC also has the power to direct the Chief Constable to take action in relation to complaints matters. The PCC regularly monitors information about complaints received by South Yorkshire Police and the lessons learned by the force.

 

4. COMPLAINTS ABOUT POLICE AND CRIME COMMISSIONER’S SUPPORT STAFF 

 

If your complaint is about an individual member of the Police and Crime Commissioner support staff (other than the Chief Executive), please write to or email the Chief Executive at:

Chief Executive

The Office of the Police and Crime Commissioner

Carbrook House

Carbrook Hall Road

Sheffield

S9 2EH

Email complaints@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150

 

If your complaint is against the Chief Executive, please write to or email the Police & Crime Commissioner at:

Police & Crime Commissioner

The Office of the Police and Crime Commissioner

Carbrook House

Carbrook Hall Road

Sheffield

S9 2EH

Email complaints@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150

 

5. COMPLAINTS ABOUT INDEPENDENT CUSTODY VISITORS 

 

Chief Executive

The Office of the Police and Crime Commissioner

Carbrook House

Carbrook Hall Road

Sheffield

S9 2EH

Email complaints@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150 

 

6. COMPLAINTS ABOUT MEMBERS OF THE INDEPENDENT ADVISORY GROUP

 

If you wish to complain about the conduct of a member of the Independent Advisory Group please contact the Chief Executive either in writing, by email or by telephone:

Chief Executive

The Office of the Police and Crime Commissioner

Carbrook House

Carbrook Hall Road

Sheffield

S9 2EH

Email complaints@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150

 

7. COMPLIMENTS AND COMMENTS

 

If you wish to write to the Police and Crime Commissioner with compliments or comments about policing in South Yorkshire, please contact the Police and Crime Commissioner at:

Email info@southyorkshire-pcc.gov.uk 

Telephone 0114 296 4150

 

8. GENERAL INFORMATION: THE OFFICE OF THE PCC COMPLAINTS PROCESS

 

The PCC can consider the following complaints:

 
 
 
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